336bet Privacy Policy
Your personal information is completely safe with us — here is a full description of how 336bet collects, uses, and protects your data.
Introduction and Overview
336bet ("we", "us", "platform") operates a trusted online betting and casino service for users in Bangladesh. We believe that protecting the privacy of your personal information is one of our highest responsibilities.
This privacy policy explains what information 336bet collects when you visit the site or use our services, how that information is used, who it may be shared with, and how you can maintain control over your data. This policy applies to all 336bet services, websites, and related applications.
By using our platform, you are considered to have given your consent to the terms described in this privacy policy. If you disagree with any part of this policy, please refrain from using our services and contact our support team.
What Information Is Collected
336bet collects various types of information needed to run our services smoothly and to improve your experience. Below is a description of the information collected under each category:
Personal Identity Information
Information you provide at the time of account registration includes:
- Full name and date of birth
- Email address
- Mobile number
- Bangladeshi national identity card or passport details (for identity verification)
- Residential address
Financial Information
Information collected for transaction processing:
- bKash, Nagad, or Rocket mobile banking number
- Bank account details (for bank transfers)
- Deposit and withdrawal history
- Transaction amounts and dates
Usage Information
Information about how you use the platform:
- Game play history and preferences
- Betting patterns and results
- Login times and session duration
- Which sections of the site have been visited
Technical Information
Technical information collected automatically:
- IP address and device type
- Browser version and operating system
- Information collected through cookies and tracking technologies
- Referral source and navigation path
Purpose of Using Information
336bet uses your information only for the following legitimate purposes. We never use your information for unethical or illegal purposes.
Service Operation and Improvement
We use your information to create and manage your account, to operate your betting and gaming activities, and to process financial transactions. In addition, information is analyzed to improve the quality of our platform and to develop new services.
Identity Verification and Security
We conduct identity verification processes to prevent fraud, combat money laundering (AML — Anti-Money Laundering), and ensure the security of your account. This process is essential to protecting your interests.
Support and Communication
We use your contact information to answer your questions, resolve issues, and send important service-related notifications. Our Bengali-language live chat support is available 24/7.
Responsible Gaming Monitoring
We monitor your gaming behavior to identify signs of problem gambling at an early stage. This is an important part of our responsible gaming policy.
Sharing Information with Third Parties
336bet does not sell, rent, or commercially transfer your personal information to third parties. However, in certain circumstances, information may be shared on a limited basis to operate our services:
Service Provider Partners
Necessary information is shared with our verified partners for payment processing (bKash, Nagad, Rocket, bank), technical infrastructure management, and fraud prevention services. These partners operate under strict confidentiality agreements.
Legal Obligations
Information may be provided to authorities where required to comply with applicable laws in Bangladesh, judicial orders, or directives from regulatory authorities. In such cases, we always provide only the minimum information necessary.
Emergency Safety Situations
In emergency situations where it becomes essential to protect the life, health, or safety of you or others, information may be shared with the relevant authorities.
Cookies and Tracking Technologies
Cookies and similar tracking technologies are used on the 336bet website. The use of these technologies is explained below:
Essential Cookies
These cookies are essential for the core functionality of our website. Without them, it would not be possible to stay logged in to your account, manage sessions, or maintain security. There is no option to disable these cookies as they are part of the service.
Analytical Cookies
We use these to understand how our users interact with the site — which pages are visited most, where issues are occurring, and how the service can be improved. This information is collected in completely anonymous form.
Functional Cookies
These cookies are used to remember your preferences such as language settings and interface customization. You can control or delete cookies from your browser settings, though some services may not function properly as a result.
Data Security Measures
336bet uses modern technology and strict security protocols to keep your personal and financial information secure.
Encryption Technology
Our platform uses the highest standard SSL (Secure Socket Layer) encryption technology. This ensures that all data exchanged between your browser and our servers is fully encrypted and impossible for third parties to read.
Secure Data Storage
Your information is stored on secure servers with strict access controls in place. Only authorized personnel are granted access to the necessary data, and every access is logged.
Two-Factor Authentication
To enhance the security of your account, we offer Two-Factor Authentication. This measure prevents unauthorized individuals from accessing your account.
Regular Security Reviews
Our technical team regularly conducts security tests and risk assessments. If a security breach occurs, we will take prompt action and notify affected users.
Data Retention Period
336bet retains your personal information only for as long as it is necessary or legally required.
Active Account Data
For as long as your account remains active, the information needed to provide the service is retained. You may request to close your account at any time.
After Account Closure
Even after an account is closed, certain information may be retained for a specified period due to legal and regulatory requirements. In particular, financial transaction records and identity verification data are kept for the mandatory period stipulated by applicable rules.
Data Deletion Requests
Where legally permitted, you may request that your personal information be deleted. To make this request, email [email protected] or contact us through our live chat. We will verify your identity before deleting any data.
Your Rights and Controls
Every user of 336bet has the following rights over their own personal information. We fully respect these rights.
Right to Access
You have the right to know what information we hold about you and to receive a copy of it.
Right to Correction
You have the right to request that any inaccurate information about you be corrected or updated.
Right to Deletion
In certain circumstances and beyond legal obligations, you have the right to request that your personal information be deleted.
Right to Restrict Processing
In certain cases, you may request that the processing of your information be limited or temporarily suspended.
Right to Data Portability
You may request that the information we hold about you be provided in a structured format.
Right to Object
You have the right to object to the processing of your information for certain purposes.
To exercise any of the above rights, contact our 24/7 live chat or send an email to [email protected]. We are committed to responding to your request within 30 working days.
Protection of Minors
Restriction for Users Under 21
336bet is fully committed to protecting minors. Our platform is for individuals aged 21 and above only. We do not knowingly collect or store personal information from anyone under the age of 21.
If we become aware that a minor's information has entered our system, we will immediately close that account and permanently delete all associated data. If you believe a minor is using our platform, please notify us immediately at [email protected].
Policy Changes and Updates
Process for Changes
336bet may update this privacy policy from time to time. When significant changes are made to the policy, we will send a notification to your registered email address and display a clear notice on the platform. The date of the updated policy will always be shown at the top of the page.
Your Consent to Changes
Continuing to use the platform after an updated policy is published means you are giving your consent to the new policy. If you do not agree with the new policy, stop using the service and request to close your account. We are always committed to maintaining a transparent and honest privacy policy.
Contact Us
If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us:
Live Chat Support
Our Bengali-language live chat support is available seven days a week, twenty-four hours a day. Use live chat for immediate assistance with any privacy-related matters.
Email Contact
For detailed requests or formal communication, email us:
[email protected]
To learn more, please read our About Us page, Terms & Conditions, and Responsible Gaming page.